When something goes wrong at 2 a.m., we answer the phone. We've handled enough incidents to know what to do when we pick up.
Incident response is what we do when prevention fails. Something is wrong: maybe a user clicked a phishing link, maybe a vendor mailbox got compromised, maybe ransomware is already encrypting files. The job is to stop the bleeding first, figure out what happened second, and make sure it doesn't happen again third.
Speed and clarity matter most in the first hours. Our team is on call, with a single number that reaches a person who has done this before. We connect within minutes, take stock of what's known and unknown, and start containment immediately. We work alongside your IT team or your MSP, not around them. The goal is to make every hour better than the last, until things stabilize.
Every engagement ends with two deliverables: a written incident report you can hand to your insurer, your board, and your regulator, and a list of changes that would have prevented this incident if they had been in place. Both are in plain English. We stay engaged through remediation, because closing the door behind an attacker is most of what stops the next one.
Four phases of every engagement. Most incidents move through all of them, sometimes in hours, sometimes over weeks.
We cut off attacker access first: revoke sessions, isolate compromised hosts, reset credentials, and preserve evidence so the investigation can keep moving.
We rebuild a timeline of what happened, what was accessed, what was exfiltrated, and how the attacker got in. The answers go into a report your insurer and your board can read.
We help you rebuild clean: restore from validated backups, harden what comes back online, and confirm no attacker persistence remains before you go back to operating normally.
We document what changed and what to fix, with a prioritized list your team can execute. Most of what prevents the next incident is in the report from this one.
If something is happening right now, get in touch immediately. If you want a number to keep on file for later, that conversation is free and quick. No sales pressure either way.
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